Mokie Studio is operated by this store and website. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, upload a photo, use our customization services, contact us, or otherwise interact with our online store.

Mokie Studio sells personalized ceramic fridge magnets and related custom photo gift products. Our products may involve customer photo uploads, AI-assisted artwork creation, design adjustment, UV printing, order fulfillment, and shipping within the United States.

Our store is powered by Shopify, which helps us provide our online store, checkout, payment processing, order management, and related services. Shopify provides merchants with store policy tools and customer privacy settings that help merchants manage privacy-related disclosures.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with our website, we may collect the following types of information:

Contact Information

This may include your name, email address, phone number, billing address, shipping address, and other contact details you provide.

Order and Transaction Information

This may include products you view, customize, add to cart, purchase, return, cancel, or inquire about, as well as order number, purchase date, payment status, shipping status, and order history.

Payment Information

Payment information may include payment method details, billing information, payment confirmation, and transaction records. We do not directly store your full credit card number. Payments are processed through Shopify and/or third-party payment processors.

Uploaded Photos and Customization Content

Because our products are personalized, we may collect photos, images, names, dates, messages, design preferences, style choices, personalization instructions, and other content you upload or submit for your custom product.

This may include photos of you, your family, friends, pets, children, or other people appearing in the image.

Communications With Us

If you contact us by email, live chat, contact form, social media, or other channels, we may collect the information you provide, including your message content, order details, support request, uploaded files, and contact information.

Device and Usage Information

We may collect information about your device, browser, IP address, network connection, pages visited, products viewed, time spent on the website, referring pages, shopping cart activity, and interactions with our website.

Marketing and Preference Information

If you subscribe to our emails, promotions, or other marketing communications, we may collect your email address, marketing preferences, and engagement with our messages.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you place an order, upload a photo, create an account, contact customer support, subscribe to emails, fill out a form, or submit personalization details.

Automatically Through Our Website

We may collect device, browsing, and usage information through cookies, pixels, tags, log files, and similar technologies.

From Shopify and Service Providers

Our store is powered by Shopify, and Shopify may collect and process information related to your access to and use of our store in order to provide and improve the services. Shopify also provides privacy tools, including its Privacy Portal, for certain privacy requests related to Shopify’s own processing.

From Third-Party Partners

We may receive information from payment providers, shipping carriers, analytics tools, advertising platforms, email marketing tools, fraud prevention tools, customer service apps, and other service providers.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide and Fulfill Your Order

We use your information to process payments, confirm orders, create your custom design, process uploaded photos, produce your ceramic fridge magnet, package your product, arrange shipping, send tracking information, and provide customer support.

To Create Personalized Products

We may use your uploaded photos and customization instructions to create AI-assisted artwork, adjust image quality, prepare designs for UV printing, inspect production quality, and resolve order-related issues.

Your uploaded photos are used primarily to fulfill your order and provide related customer service.

To Communicate With You

We may contact you about your order, design preview, production status, shipping status, support request, refund request, replacement request, or other service-related matters.

To Improve Our Products and Services

We may use order trends, website usage, customer feedback, support interactions, and product performance data to improve our website, product quality, packaging, design process, and customer experience.

To Send Marketing Communications

If you subscribe to our marketing emails or otherwise consent where required, we may send you promotional emails, product updates, special offers, or other marketing messages.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

To Personalize Advertising

We may use cookies, pixels, and similar technologies to show relevant ads or measure the effectiveness of our advertising.

Depending on where you live, you may have the right to opt out of certain targeted advertising or data sharing. Shopify notes that certain U.S. state privacy laws may require customers to be able to opt out of “sale” or “sharing” of personal information for targeted advertising.

For Security and Fraud Prevention

We may use personal information to detect, prevent, and investigate fraud, unauthorized transactions, security incidents, abuse, illegal activity, or violations of our policies.

For Legal and Business Purposes

We may use your information to comply with applicable laws, respond to lawful requests, enforce our Terms of Service, resolve disputes, maintain business records, and protect our rights.

4. How We Use Uploaded Photos

Because our business depends on custom photo products, we want to be clear about how we handle your uploaded photos.

We may use uploaded photos to:

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  create your custom artwork;
  
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  generate or adjust AI-assisted designs;
  
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  prepare files for UV printing;
  
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  produce your ceramic fridge magnet;
  
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  review print quality;
  
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  communicate with you about your order;
  
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  process replacements, refunds, or support requests;
  
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  maintain limited order records where necessary.
  

We will not use your personal uploaded photos for public advertising, social media posts, product galleries, website examples, or marketing campaigns without your permission.

If we would like to feature your custom product or photo as an example, we will ask for your consent first.

5. How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our business, provide our services, or comply with legal obligations.

This may include disclosure to:

Shopify

Our store is hosted by Shopify. Shopify processes personal information related to your access to and use of our store to help provide and improve the store services. Shopify may also process data in connection with certain enhanced features and customer privacy tools.

Payment Processors

We share necessary transaction and billing information with payment providers to process payments, refunds, chargebacks, and fraud checks.

Shipping Carriers and Fulfillment Partners

We share shipping information such as your name, address, phone number, email, and order details with carriers and fulfillment providers so your order can be delivered.

Design, Production, or Printing Partners

If we work with trusted production partners, we may share necessary order and design information to produce your custom product. We only share what is reasonably necessary for order fulfillment.

AI, Image Processing, or Design Tools

We may use third-party tools to help process photos, create AI-assisted artwork, improve image quality, or prepare designs for printing. When we use such tools, we use them for order fulfillment and production-related purposes.

Customer Support and Communication Tools

We may use third-party tools to manage emails, live chat, contact forms, customer support requests, and order communications.

Analytics and Advertising Partners

We may share or allow collection of website usage data through cookies, pixels, and similar technologies for analytics, advertising, retargeting, and performance measurement.

Legal, Compliance, and Business Transfers

We may disclose personal information if required by law, legal process, government request, fraud investigation, dispute resolution, enforcement of our policies, or in connection with a merger, acquisition, financing, sale of assets, or business transfer.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, keep items in your cart, analyze website performance, improve user experience, and support marketing or advertising.

Cookies may be set by us, Shopify, or third-party service providers.

Depending on your location, you may be able to manage cookie preferences through your browser settings, Shopify privacy tools, cookie banners, or other privacy controls available on our website.

Disabling cookies may affect certain website functions, such as checkout, cart features, or personalization.

7. Relationship With Shopify

Our store is powered by Shopify. Shopify helps us provide online store functionality, checkout, payment processing, order management, security, analytics, and other services.

Information you submit through our store may be transmitted to and processed by Shopify and its service providers.

Shopify may process personal information as a service provider, processor, or independent controller depending on the context and applicable law. Shopify provides a Consumer Privacy Policy and Privacy Portal where users may learn more about how Shopify handles personal information and submit certain privacy requests.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment providers, shipping tools, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

If you visit third-party websites, please review their privacy policies before providing personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to delete the information.

If you upload a photo that includes a child, you represent that you are the parent, legal guardian, or have obtained appropriate permission to use that photo for the custom product.

10. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Please do not send highly sensitive information to us through unsecured channels.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce our policies, and support customer service.

Uploaded photos and customization files may be retained for a limited period after order fulfillment in case you request support, replacement, reprint, or refund.

You may contact us to request deletion of your uploaded photos or personal information, subject to legal, tax, fraud prevention, accounting, and operational requirements.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

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  request access to personal information we hold about you;
  
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  request correction of inaccurate personal information;
  
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  request deletion of personal information;
  
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  request a copy of your personal information;
  
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  opt out of certain marketing communications;
  
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  opt out of certain targeted advertising or data sharing where applicable;
  
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  limit or object to certain processing activities where applicable.
  

These rights are not absolute and may depend on your state, country, or applicable law.

We may need to verify your identity before fulfilling your request.

13. Marketing Communications

If you subscribe to our marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your orders, account, shipping, customer support, policy updates, or legal notices.

14. U.S. State Privacy Notice

We currently sell and ship only within the United States.

Depending on your state of residence, you may have privacy rights under applicable state privacy laws, such as rights to access, delete, correct, or opt out of certain uses of personal information.

We do not knowingly sell personal information in the traditional sense of exchanging it for money. However, some privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly to include certain advertising or analytics activities involving cookies or pixels.

Where required, we will provide a way for eligible customers to opt out of such activities.

15. International Visitors

Although we currently sell and ship only within the United States, our website may be accessible from other countries.

If you access our website from outside the United States, your information may be processed in the United States or other countries where Shopify, our service providers, or our partners operate.

By using our website, you understand that your information may be transferred to and processed outside your country of residence.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of our website after any updates means you acknowledge the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Mokie Studio

Email: Support@mokiemokie.com

Latest Update: 05/13/2026